Terms of Service

Please read these Terms of Service carefully before using the website food-dions.digital or any services offered by Dions. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), governing your access to and use of the website located at food-dions.digital (the "Website") and all related food services, products, content, and features made available through it.

By accessing the Website, placing a food order, creating an account, subscribing to any service, or otherwise interacting with Dions in any capacity, you expressly agree to comply with and be bound by these Terms. Your continued use of our Website following the posting of any changes to these Terms constitutes your acceptance of those changes.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" in these Terms shall refer to that entity.

You must be at least eighteen (18) years of age to use our services. By using our Website, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Dions is a food business operating in the United States, providing customers with access to food-related products and services. Our offerings may include, but are not limited to:

• Online ordering of food items, meals, and related products through our Website;
• Delivery and/or pickup services for food orders placed through our platform;
• Catering services for events, gatherings, and special occasions;
• Information about our menu items, ingredients, nutritional content, and allergen disclosures;
• Promotional offers, loyalty programs, and discount opportunities;
• Customer account management and order history tracking;
• Communication services such as newsletters, promotional emails, and order notifications.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Dions makes no guarantee that specific menu items will always be available. Availability of food items may vary based on season, supply chain conditions, geographic location, and operational capacity. We reserve the right to substitute items of equal or greater value if an ordered item becomes unavailable.

All descriptions of food items, including images, are provided for illustrative purposes only. Actual products may vary in appearance. We strive to accurately represent our food products but cannot guarantee that all digital representations will precisely match the final served or delivered item.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order, including but not limited to your name, delivery address, contact information, and payment details;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Use our Website and services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations;
• Disclose any food allergies, dietary restrictions, or special requirements when placing an order to allow us to take reasonable precautions;
• Ensure that a responsible adult is present at the delivery address at the time of delivery;
• Promptly review your order confirmation and notify us of any errors or discrepancies;
• Treat our staff, delivery personnel, and customer service representatives with respect and professionalism.

3.2 Prohibited Activities

You agree that you will not engage in any of the following prohibited activities:

• Using the Website for any unlawful purpose or in violation of any applicable federal, state, or local regulation;
• Attempting to gain unauthorized access to any part of the Website, our servers, or any database connected to the Website;
• Engaging in any conduct that restricts or inhibits any other user's ability to use or enjoy the Website;
• Uploading or transmitting any viruses, malware, spyware, or other malicious code;
• Scraping, crawling, or harvesting any content or data from the Website without our prior written consent;
• Impersonating any person or entity or falsely representing your affiliation with any person or entity;
• Submitting false, fraudulent, or misleading reviews, comments, or feedback;
• Placing orders with no intention of payment or completing fraudulent chargebacks;
• Using any automated system, bot, or software to access the Website in a manner that sends more requests than a human could reasonably produce in the same period;
• Copying, reproducing, distributing, or exploiting any content from our Website for commercial purposes without our express written permission;
• Interfering with or disrupting the integrity or performance of the Website or servers;
• Violating any applicable food safety regulations or attempting to tamper with delivered food items and then requesting refunds deceptively.

Violation of these prohibited activities may result in immediate termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and relevant state statutes.

4. Account Registration and Security

To access certain features of our Website, including order placement, order history, and loyalty program benefits, you may be required to create an account. When creating an account, you agree to provide truthful and accurate information. You are solely responsible for all activities that occur under your account.

You are responsible for maintaining the confidentiality of your password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account, whether or not authorized by you. You must notify Dions immediately at [email protected] if you suspect any unauthorized use of your account.

We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion, particularly where we believe a violation of these Terms has occurred or is likely to occur.

5. Intellectual Property Rights

All content appearing on or available through the Website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the overall design and layout of the Website ("Content"), is the exclusive property of Dions or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.) and the Lanham Act (15 U.S.C. § 1051 et seq.).

The Dions name, logo, and all related product names, design marks, slogans, and trade dress are trademarks or service marks of Dions. Nothing in these Terms grants you any right or license to use any trademark, service mark, logo, or trade name of Dions without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use. This license does not include any right to:

• Modify, reproduce, or distribute any Content;
• Use the Content for commercial purposes;
• Create derivative works based upon the Content;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Transfer the license to any third party.

Any unauthorized use of our intellectual property will constitute a material breach of these Terms and may violate copyright, trademark, and other applicable laws, potentially resulting in civil and criminal penalties. We actively enforce our intellectual property rights to the fullest extent permitted by law.

If you submit, post, or transmit any content, feedback, suggestions, or ideas to us through the Website or by email ("User Content"), you grant Dions a perpetual, irrevocable, royalty-free, worldwide, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and distribute such User Content for any purpose, without compensation to you.

6. Payment Terms

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Applicable taxes, delivery fees, and service charges will be calculated and displayed at checkout prior to your final confirmation of an order.

We accept major credit cards, debit cards, and other payment methods as indicated on our Website at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete.

Payment is processed at the time of order placement. Orders will not be confirmed or fulfilled until payment is successfully processed. We use industry-standard encryption and security measures to protect your payment information, and we partner with reputable third-party payment processors who comply with the Payment Card Industry Data Security Standard (PCI DSS).

All sales are final unless otherwise specified in our refund or cancellation policy. In the event of a billing dispute, please contact us at [email protected] before initiating a chargeback with your financial institution. Fraudulent chargebacks may result in account suspension and legal action.

Promotional codes and discount offers are subject to their specific terms and conditions, may not be combined with other offers unless expressly stated, and are valid for a limited time. Dions reserves the right to verify eligibility before applying any discount.

6.1 Refunds and Cancellations

If you are dissatisfied with your order due to an error on our part, such as incorrect items delivered or food safety concerns, please contact us within a reasonable timeframe of receiving your order. We will assess each complaint on a case-by-case basis and may offer a replacement, credit, or refund at our sole discretion.

Orders may be cancelled before they enter the preparation stage. Once food preparation has begun, cancellations may not be possible, and you may be charged for the full order amount. Please contact us as soon as possible if you need to cancel an order.

7. Food Safety, Allergen Information, and Health Disclaimers

Dions takes food safety seriously and complies with applicable federal and state food safety regulations, including those established by the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA). However, we cannot guarantee that our food products are completely free from all allergens or cross-contamination risks.

If you have a food allergy, intolerance, or medical dietary requirement, you must disclose this information when placing your order. While we will make reasonable efforts to accommodate dietary needs, we cannot guarantee that our kitchen environment is entirely free from allergens such as nuts, gluten, dairy, soy, eggs, shellfish, or other common allergens.

Nutritional information provided on our Website is approximate and may vary depending on preparation methods, ingredient substitutions, and portion sizes. We recommend consulting a qualified healthcare professional before making dietary decisions based on our nutritional information.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Dions, its officers, directors, employees, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

• Loss of profits, revenue, business, or goodwill;
• Loss of data or information;
• Business interruption;
• Damages resulting from delay in delivery;
• Personal injury or property damage not caused by our gross negligence or willful misconduct;
• Unauthorized access to or alteration of your data or transmissions;
• Statements or conduct of any third party on the Website;
• Any other matter related to our services.

In no event shall the total cumulative liability of Dions to you for any claims arising out of or related to these Terms or your use of our services exceed the greater of: (a) the total amount paid by you to Dions in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred United States Dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law. The limitations above shall apply regardless of the theory of liability, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Dions has been advised of the possibility of such damages.

9. Disclaimers

THE WEBSITE AND ALL SERVICES, CONTENT, INFORMATION, PRODUCTS, AND MATERIALS PROVIDED BY DIONS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

Dions expressly disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties that the Website will be available on an uninterrupted, timely, secure, or error-free basis;
• Warranties as to the accuracy, completeness, reliability, or currency of any information or content on the Website;
• Warranties that defects or errors will be corrected;
• Warranties that the Website or its servers are free of viruses or other harmful components.

Dions does not warrant or represent that any food product will meet your specific dietary, health, or personal requirements. Use of the Website and our services is entirely at your own risk. Nothing on this Website should be construed as professional medical, nutritional, or dietary advice.

Links to third-party websites may be provided on our Website for your convenience. These links do not constitute our endorsement of such websites, and we are not responsible for the content, policies, or practices of any third-party websites.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dions and its officers, directors, shareholders, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights;
• Any false or misleading information you provide to Dions;
• Any fraudulent or deceptive conduct on your part, including unauthorized chargebacks;
• Any content or User Content you submit, post, transmit, or make available through the Website;
• Your negligence or willful misconduct.

Dions reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate fully with Dions in asserting any available defenses. You agree not to settle any claim without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Dions is registered and primarily operates, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 12 below, you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in the United States for the resolution of any disputes not subject to arbitration. You waive any objection to the exercise of jurisdiction over you by such courts and to the venue of such courts.

These Terms comply with applicable United States federal laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce, and all applicable consumer protection statutes. Where applicable, these Terms also acknowledge the rights of California residents under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Nothing in these Terms shall limit any consumer rights you may have under applicable state or federal law that cannot be waived by contract.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or your use of our services informally by contacting Dions at [email protected]. You agree to provide a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving such notice. If the dispute is not resolved within that period, either party may proceed to binding arbitration as set forth below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND REQUIRES YOU TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION RATHER THAN IN COURT.

Except as provided below, any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or our services that cannot be resolved informally shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall take place in the United States, and the arbitrator's decision shall be final and binding on both parties.

The arbitrator shall have the authority to award any remedy available under applicable law, but may not award declaratory or injunctive relief benefiting anyone other than the parties to the arbitration. The arbitrator's award shall be in writing and shall state the essential findings and conclusions upon which the award is based.

12.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Such a request shall not be deemed a waiver of the right to arbitrate other claims.

12.5 Time Limitation on Claims

You agree that any claim arising out of or related to these Terms or our services must be filed within one (1) year after such claim arose. If a claim is not filed within that one-year period, it shall be permanently barred, regardless of any statute of limitations to the contrary, except where such limitation is prohibited by applicable law.

13. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you access or use the Website or our services. Dions reserves the right to terminate or suspend your access to the Website and services, in whole or in part, at any time and for any reason, including but not limited to:

• Your violation or breach of any provision of these Terms;
• Your engagement in fraudulent, deceptive, or harmful conduct;
• Your failure to pay for services or engaging in fraudulent chargebacks;
• Requirements of law enforcement or other government agencies;
• Cessation or discontinuation of our business operations, in whole or in part;
• Unexpected technical or security issues.

Upon termination, your right to use the Website and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to provisions regarding intellectual property rights, disclaimers, indemnification, limitation of liability, and dispute resolution.

You may terminate your account at any time by contacting us at [email protected] with a written request for account deletion. Termination of your account does not relieve you of any obligations incurred prior to the date of termination, including payment obligations for orders already placed.

14. Changes to Terms of Service

Dions reserves the right to modify, update, or revise these Terms of Service at any time in its sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on our Website;
• Sending an email notification to the address associated with your account (for registered users).

Your continued use of the Website or services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Website and services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. Archived versions of our Terms may be made available upon written request to [email protected].

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law in any jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted from these Terms.

The invalidity, illegality, or unenforceability of any provision in any jurisdiction shall not affect or impair the validity, legality, or enforceability of the remaining provisions of these Terms in that jurisdiction, nor the validity, legality, or enforceability of that or any other provision in any other jurisdiction. The parties intend that the remaining provisions of the Terms shall continue in full force and effect and be binding on the parties.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Dions on the Website, constitute the entire agreement between you and Dions with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Dions relating to the subject matter herein.

No waiver by Dions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Dions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Force Majeure

Dions shall not be liable for any failure or delay in performance of its obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or restrictions, civil disturbances, strikes, labor disputes, supply chain disruptions, power outages, telecommunications failures, cyberattacks, or any other circumstances beyond our reasonable control (collectively, "Force Majeure Events").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to provide notice and to resume normal operations as quickly as practicable. Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event to the extent they are affected by such event.

18. Third-Party Services

Our Website and services may incorporate, link to, or make available third-party services, platforms, or content, including payment processors, delivery partners, and mapping services. These third-party services are subject to their own terms of service and privacy policies. Dions does not control, endorse, or assume responsibility for any third-party services or content, and your interactions with such third parties are solely between you and those parties.

If you access third-party services through our Website, you do so at your own risk. We strongly encourage you to review the terms and privacy policies of any third-party service before using it. Dions shall not be liable for any damages or losses incurred as a result of your use of third-party services.

19. Privacy

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated herein by reference. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information in compliance with applicable United States federal and state privacy laws, including the Federal Trade Commission Act and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

By using our Website and services, you acknowledge that you have read and understood our Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at [email protected].

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you need to contact us for any reason related to your use of our services, please reach out to us through the following channels:

We aim to respond to all inquiries within five (5) business days. For urgent matters, including food safety concerns or order issues, please clearly indicate the urgency in the subject line of your email.

For formal legal notices, all communications must be in writing and directed to the email address specified above. Legal notices sent to any other address or channel shall not be deemed effective.

These Terms of Service were last reviewed and updated on May 13, 2026. Dions reserves all rights not expressly granted herein.